| Outdial Application | The FAR Voice |
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Place Telephone Calls Automatically
| What it's Useful for | top of page  |
- Placing telephone calls automatically to lists of telephone numbers in order to deliver a voice message.
- Delivering voice messages to large numbers of people in a short time. The system places multiple, simultaneous phone calls.
| Description | top of page |
The FAR Voice Outdial Application uses PC's, voice interface cards, and special software to automate the process of calling lists of telephone numbers and delivering a voice message when the phone is answered.
Each chassis supports from 4 to 120 telephone lines, and chassis can be linked by a network to create systems of almost unlimited size. Links to other computers can also be incorporated either for control of the outdial lists or for reporting purposes.
The system stores up to 1000 different outdialing lists. Each list may contain up to 1000 destination telephone numbers. The application provides several options when a call is successfully connected. For each outbound call, after connection, the voice system can:
- Deliver a message (consisting of up to four speech files) a specified number of times and then hang up.
- Deliver a message a specified number of times and then request that the called party record a message.
- Deliver a message and take the caller to another specified application (e.g., order entry, registration, etc.).
- Deliver a message and then present a menu of up to four choices leading to termination of the call or transfer to another specified application.
In addition, the number of retries on busy, no-answer, intercept, or hangup may be specified for each member of each list.
Results of calls are written to a report file which is updated at the end of each call. Reports can be viewed on the computer screen or can be printed.
Lists of numbers to be called are entered and/or edited through user-friendly screens. The system also permits the loading of this information from other computer data bases.
The Outdial Application can be a stand-alone system or can be integrated with other voice/fax/data applications such as voice mail, audiotext, interactive voice response, or automated fax functions.
| And ... for Developers | top of page |
The FAR Voice Outdial Module can be licensed for use as a tool to create any type of outdialing application. The Generic Outdial Application joins an expanding line of application modules available from FAR Systems, Inc., all of which can be linked in a single IVR application.
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