Automated FAXes The FAR Voice

Tap the Power of FAX

Fax technology can help reduce costs, improve customer service, and represent new avenues for marketing and customer/client communications. To achieve this promise, however, the fax process must be automated.

Tap the Power of FAX top of page

With an automated fax capability a company can inexpensively disseminate product literature, price lists, parts lists, and technical support documents. The information is available 24 hours per day without any staff load. Other applications include order confirmations, schedules, and other important, timely information.

Types of FAX Applications top of page

Fax-On-Demand allows callers to order documents by phone and provides both one or two call fax-back, or both.

One-call-fax-back lets the caller use the fax machine handset touch tone keys to order the documents desired which are then sent on the same phone connection.

Two-call-fax-back automatically sends the faxes ordered by the caller to a fax number stored in a database or solicited from the caller.

The Fax-On-Demand application is exceptionally flexible and includes provision for service bureaus or multi-divisional companies to create up to 10,000 logically separate fax services, each with up to 10,000 documents.

Fax Broadcast allows faxes to be automatically sent to lists of telephone numbers at a specified time, usually at night when telephone rates are low. The application supports 10,000 lists with up to 100,000 names per list. The faxes to be sent may originate as scanned documents, as computer generated documents, or as other received faxes. The information is stored on the computer's hard disk and, when requested, may be combined in any way to form an out-going fax. Everything on the Fax Broadcasting Application can be operated from simple menu choices. Our Fax Broadcasting Application can operate as a fax server on a network or can be self-contained. In either case, the application can be combined with the Fax-On-Demand application on a single system.

Sources of Material top of page

The faxes to be sent may originate as scanned documents, as computer generated documents (word processor or desktop publishing programs), or as other received faxes. The information is stored on the computer's hard disk, and when requested, may be combined in any way to form an out-going fax.

Integration with Other Systems top of page

A system can also provide any number of voice and fax processing functions on the same platform. Voice mail, interactive voice response (IVR), and terminal emulation (host connected IVR) are but a few of the functions that can be combined and integrated. Text messages from other types of message systems (E-mail, answering service systems, etc.) can be received or accessed by the voice system and faxed to a caller upon demand or on a pre-arranged schedule.